Technical Support Engineer (HTML)

Gainesville, FL

Job Description

SharpSpring is looking for a Technical Support Engineer to join our Support team in Gainesville, Florida. The Technical Support Engineer will work on a team that handles the areas of the application dealing directly with email and landing page rendering, form styling, and API integrations. We need someone that brings a broad range of technical and user support skills to the organization. If you are interested in joining a growing, fast-paced, dynamic and successful tech company where your work makes a significant impact on the entire organization, then we want to talk to you!

Responsibilities

  • Provide technical support to SharpSpring customers
  • Respond to cases in our support ticketing system in a timely manner and manage a backlog of pending cases while maintaining the quality of support provided
  • Formulate alternative or unique solutions to help customers achieve their goals
  • Answer phone calls to provide live support for customers
  • Identify and report bugs to senior support staff using JIRA
  • Work with internal teams to identify gaps and grow our knowledge base

Minimum Qualifications

  • Minimum 1-2 years experience supporting users in a business environment – specifically with SaaS solutions
  • Excellent verbal and written communication skills
  • Highly analytical mindset
  • Highly curious and inquisitive disposition
  • Self-driven to succeed in current position, as well as driven to excel in overall career
  • Comfortable presenting and articulating concepts in front of small to medium sized audiences
  • Ability to manage workload based on changing priorities
  • Strong analysis design, documentation, problem solving, and organizational skills

Preferred Qualifications

  • College degree or courses related to technology or computer systems
  • Experience with HTML, CSS, and Javascript
  • Familiarity with case management systems like Zendesk
  • Familiarity with development tools like JIRA
  • Public speaking and/or training experience
Find out what Its like to work at Sharpspring